Refund policy

We accept returns only for items that arrive damaged or defective.

If your order arrives damaged or defective, please contact us at info@nurmaison.ca within 48 hours of delivery. Your email must include your order number and clear photos of the product, its original packaging, and any visible damage. This information will help us review and process your request promptly.

To be eligible for a return, the item must be unused, unopened, and in its original packaging.

For hygiene and product safety reasons, we are unable to accept returns or exchanges for perfumes that have been opened, used, or removed from their original packaging.

Once your return request has been reviewed and approved, we will arrange a replacement or issue an eligible refund. Approved refunds will be processed within 5 to 7 business days. Please note that the time required for the funds to appear in your account may vary depending on your bank or payment provider.